Frequently Asked Questions
Currently, orders can take 1 working day to process before shipping.
All orders are shipped from Pretoria, South Africa.
Once an order is dispatched, it should take 1-3 working days to reach you. If it takes longer than this, please contact us.
Please note that orders placed on weekends or public holidays will be sent out on the next working day.
Once your order has been dispatched, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email may get sorted into spam or junk folders so be sure to take a look in there.
Please note that sometimes tracking can take a day or two to be updated with the carrier. If it looks like it’s not moving, chances are it’s on its way!
You will receive an email confirming your order. Once an order is packed and dispatched, you will receive another email with the shipping carrier and a tracking number enclosed. Your products will then be delivered directly to your door.
Orders placed before 14:00 will be sent out on the same day. Orders received after 14:00 will be packed and dispatched on the next working day.
Depending on where you’re based, we use either Courier Guy or FastWay.
We do not ship to Post Offices or P.O. Box addresses.
For hygienic reasons, we do not offer product exchanges once you have received your products. However, if you’d like to add to, remove from or change a certain product from your order, please contact us before you receive an email that your order has been dispatched.
Please contact us immediately. We will find an appropriate solution and get the correct product to you ASAP.
For hygienic reasons, we cannot accept any opened or used products.
We currently accept Visa and Mastercard Credit or Debit cards, Instant EFT, Masterpass and SnapScan.
All payments are processed securely via PayFast.
If a discount code is made available, there will be an allocated discount box at checkout. Once you enter the code, the discount will be deducted from your total.
All products are 100% authentic and sourced directly from official distributors.